FAQs
Your satisfaction is our utmost priority as we continuously strive for innovation in our products and services. We take pride in offering premium quality fashion jewelry that you can trust.
Here are some frequently asked questions and answers that provide insights into the services we offer, our approach, pricing, and the benefits of partnering with JUSTOP. Discover what it’s like working with us and how we can fulfill your jewelry needs with excellence.
Q: What products does Justop Jewelry specialize in?
A: We specialize in a wide range of high-quality jewelry, including stainless steel, brass, 925 sterling silver, and natural stone fashion jewelry. Our products are meticulously crafted in our own factory and in collaboration with trusted long-term partner facilities.
Q: What is your product advantage?
A: With 15+ years of export experience, we secure competitive pricing from independent production capabilities and trusted factories. Our professional QC team ensures quality, and our products are nickel, cadmium, and lead-free, meeting Euro and US standards with test reports from SGS or Intertek.
Q: Are you a factory or a trading company?
A: We are an industry company with over 16 years of fashion jewelry export experience, operating our factory and collaborating with others.
Q: What is your main market?
A: Our main market is European, America. Actually we have customers all over the world, so our products have almost all certificates that customers need.
Q: What experience does Justop Jewelry have in the export market?
A: Justop Jewelry has over 16 years of experience in the fashion jewelry export market, enabling us to secure competitve pricing and maintain high standards in product quality and customer service.
Q: How does Justop Jewelry support its customers?
A: Our experienced sales team provides exceptional service and professional product knowledge, ensuring all customer needs are met comprehensively.
Q: Where is Justop Jewelry located?
A: Justop Jewelry is located in Guangzhou, China, with showrooms in our China head office and another one in Paris.
Q: Can you provide samples?
A: Sure, we would like to offer sample to support our first cooperation.We offer samples at a charge, which is refundable upon placing an order.
Q: What’s your minimum order quantity?
A: MOQ is 120 pcs per color per item, but we may accept lower quantities based on stock availability, with a slight price adjustment.
Q: Do you accept OEM/ODM services?
A: Yes, we welcome OEM/ODM customization, including packaging and logos.We are trusted by fashion jewelry retailers, chain stores, brands, and distributors as their wholesale jewelry supplier. Our in-house design and manufacturing capabilities enable us to offer competitive pricing for large-volume orders. Boost your business and increase profits with our custom design services.
Q: What’s your payment term?
A: We usually accept T/T,L/C,Westen Union,Money Gram, Ali pay and Ali trade Guarantee.Normally we do T/T,30% deposit and balance before shipment.
Q: How can you guarantee your products quality?
A:As a strict quality controlling company, we guarantee the best quality for our goods. Our products meet EURO and US standards, and we can provide testing upon request. As a BSCI Audit manufacturer, reliability is our strong point. Rest assured, our products are made with nickel-free, cadmium-free, and lead-free materials, passing comprehensive safety certifications.
Q: How do you ensure mass goods quality?
A: We perform multiple quality inspections throughout the production process and provide photos and videos at each stage. All products have a 24-month warranty, and we offer after-sales support.
Q: How do you deal with the quality problem products?
A: In the rare occurrence of a quality issue, we provide free exchanges for affected products. Rest assured, our products maintain a high standard of quality, with a 98% pass rate. We conduct meticulous inspections on each item before shipping to ensure exceptional quality for our customers.
Q: How long does the plating color on your jewelry last?
A: Our silver/brass jewelry undergoes a 5-layer plating process with E-coating to ensure longer-lasting color.
Our stainless steel jewelry using High-Quality PVD plating, Waterproof also can be acceptable.
However, the durability of the plating color can vary depending on individual factors such as personal wearing habits and skin pH level, including sweat acidity.
Q:What shipping methods do you offer?
A:We provide regular worldwide shipping as well as expedited shipping options such as DHL, FedEx, TNT, EMS, and ePacket. For any specific shipping requirements, please reach out to our sales manager for further assistance.
Q: What’s the general production delivery time?
A: Delivery time varies based on quantity and items, typically 30-35 working days. We can expedite if you have requirement for delivery date.
Q: What’s your packing method?
A: We pack 1 pc in a small polybag, 12 pcs in a larger polybag, and offer customized packaging options.We can follow your design and offer professional advice for you.